{"id":29462,"date":"2025-04-16T09:23:06","date_gmt":"2025-04-16T07:23:06","guid":{"rendered":"https:\/\/annecy.geek-tonic.dev\/les-fontaines\/faq-les-fontaines\/"},"modified":"2025-06-24T14:18:02","modified_gmt":"2025-06-24T12:18:02","slug":"faq-les-fontaines","status":"publish","type":"page","link":"https:\/\/annecy.geek-tonic.dev\/en\/les-fontaines\/faq-les-fontaines\/","title":{"rendered":"FAQ Les Fontaines"},"content":{"rendered":"\n<section class=\"wp-block-group page-hebergement home-one-fontaines home-faq has-custom-color-5-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:30px;border-top-right-radius:30px;margin-top:-1.5rem;padding-top:10rem;padding-bottom:15rem\">\n<h1 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-link-color wp-elements-60766a006413b8520c3b7613903dcea9\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--40)\">Frequently asked <span>questions<\/span><\/h1>\n\n\n\n<div class=\"faq-container page-faq\">\n    <div class=\"faq-search\">\n        <i class=\"fa-solid fa-magnifying-glass\"><\/i> <input type=\"text\" id=\"faqSearchInput\" placeholder=\"Search for answers...\">\n    <\/div>\n    <div class=\"faq-categories\">\n        <button class=\"faq-category-button\" data-category=\"all\">All<\/button>\n                        <button class=\"faq-category-button\" data-category=\"accommodation-and-pitches\">\n                    Accommodation and pitches                <\/button>\n                        <button class=\"faq-category-button\" data-category=\"entertainment\">\n                    Entertainment                <\/button>\n                        <button class=\"faq-category-button\" data-category=\"general-questions\">\n                    General questions                <\/button>\n                        <button class=\"faq-category-button\" data-category=\"services-and-benefits\">\n                    Services and benefits                <\/button>\n                        <button class=\"faq-category-button\" data-category=\"swimming-pools\">\n                    Swimming pools                <\/button>\n            <\/div>\n\n    <div class=\"faq-questions\">\n                        <div class=\"faq-question\" data-categories=\"services-and-benefits\">\n                    <div class=\"faq-toggle\">\n                        <div>Can I book sheets and towels for my stay?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>Yes, you can add this option on the booking page or if you have already done so, send us an e-mail and we can arrange it for you.<br\/><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"accommodation-and-pitches\">\n                    <div class=\"faq-toggle\">\n                        <div>What type of accommodation do you have?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>We offer a range of accommodation from basic 2-bedroom mobile homes to large 3-bedroom mobile homes with 2 bathrooms. Click here for the accommodation page where you can see in detail the accommodation we offer. <br\/><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"accommodation-and-pitches\">\n                    <div class=\"faq-toggle\">\n                        <div>How big are the pitches?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>We have a variety of pitch sizes. Therefore, when booking a pitch with us, please detail the size of your motorhome \/ tent or caravan and we will do our best to find the most suitable pitch for you. If you are unsure, please email info@campinglesfontaines.com.  <br\/><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"entertainment\">\n                    <div class=\"faq-toggle\">\n                        <div>Do you have a kids&#8217; club?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>We offer a program of activities for children. In the mornings, manual activities and in the afternoons, games in the campsite. Sports tournaments are also on offer. Surprise activities are also organized. On certain evenings, shows can be put on: magic, acrobatic cycling&#8230;    <br\/><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"services-and-benefits\">\n                    <div class=\"faq-toggle\">\n                        <div>Do you have Wifi on the campsite?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>Wi-Fi covers part of the campsite, around the swimming pools and restaurant. Lodgings do not have wifi access. <br\/><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"services-and-benefits\">\n                    <div class=\"faq-toggle\">\n                        <div>Can I rent bicycles on the campsite?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>Yes, we have on-site bike rentals. You can rent bikes from us by the half-day, day or week &#8211; <a href=\"https:\/\/annecy.geek-tonic.dev\/wp-content\/uploads\/2025\/05\/loc-velos.pdf\">click here<\/a> for details. <br\/><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"swimming-pools\">\n                    <div class=\"faq-toggle\">\n                        <div>Can I use the La Ravoire water park if I&#8217;m staying at Les Fontaines?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>No, both for insurance reasons and for customer comfort. Civil liability insurance will not cover a claim for someone who does not have a customer invoice at the campsite. <\/p>\n\n<p>What&#8217;s more, our water parks are designed for the number of pitches on our campsites. That&#8217;s why we don&#8217;t open them to outsiders, even if they&#8217;re staying at our second establishment*. <\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"entertainment\">\n                    <div class=\"faq-toggle\">\n                        <div>What kind of events do you offer?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>We offer a free entertainment program in July and August. Various activities are offered, mainly for children. From arts and crafts to sports tournaments and pool activities, archery and much more&#8230;  <\/p>\n\n<p>Introductory diving courses are also available for a fee.<\/p>\n\n<p>Aquatic and sports activities are available for adults. If you want lively evenings for adults, this campsite won&#8217;t really suit you. <\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"entertainment\">\n                    <div class=\"faq-toggle\">\n                        <div>Is this campsite suitable for activity-seeking teenagers?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>No, we&#8217;re a small, quiet campsite. Apart from the soccer tournament and diving, we don&#8217;t offer any activities for teenagers. The majority of our guests are families with young children. So if your teenagers are looking for activities, parties and friends, our quiet little campsite isn&#8217;t for you.   <\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>Do you accept groups?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>We are three quiet campsites, suitable for couples and families looking for a peaceful family environment. There is a strict policy of silence from 11:00 p.m. onwards. <\/p>\n\n<p>We are therefore <strong>not a campsite suitable for groups of adults<\/strong> on vacation. We strongly advise against adult group bookings in July and August, as you will be surrounded by families with children. We will only accept adult group bookings if you accept our quiet policy, and understand that you must be respectful of your neighbors.    <\/p>\n\n<p>Please note that we do not accept stag and hen parties on the campsite, and we make no exceptions in this respect.<\/p>\n\n<p>For families travelling in groups, we limit the number of accommodations\/pitches to three families for the same reasons and we cannot accept more than three families travelling together.<br\/>Everyone is asked to respect the rules and regulations and the quiet hours at night.<br\/>At the end of your stay, each cottage is expressly requested to return the crockery to its respective accommodation.  <\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>Is camping popular with other nationalities?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>Yes, Camping Les Fontaines has a varied clientele from many different countries. So don&#8217;t be surprised when you arrive! Please note that the last two weeks of July are particularly popular with the Dutch.  <\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>Is there a noise policy?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        \n<p>Yes, we&#8217;re a quiet little campsite. We ask for complete silence after 10:00 pm, out of respect for other guests. We have a security guard on the campsite in July and August at 10:00 pm who goes around the campsite to make sure there is no noise.  So don&#8217;t be surprised or offended if you&#8217;re asked to speak in a low voice.<\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>How far is the Annecy campsite?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <p>Camping Les Fontaines is located 20 km south of Annecy, near the Doussard beach at the end of Lake Annecy; the town is accessible by car, bus or boat, depending on your preference. However, we recommend you opt for the latter, as you won&#8217;t have to worry about parking and traffic. <\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"swimming-pools\">\n                    <div class=\"faq-toggle\">\n                        <div>Are swimming shorts allowed in swimming pools?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <p><span style=\"font-weight: 400;\">Yes, swimming shorts are allowed on all three of our campsites!   <\/span><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"services-and-benefits\">\n                    <div class=\"faq-toggle\">\n                        <div>Are pets allowed?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <p><span style=\"font-weight: 400;\">If you come to our campsite or rentals in April, May, June or September, pets are accepted at a supplement of \u20ac6 per night. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you rent a pitch during the summer, pets are also accepted with a supplement of 6\u20ac per night.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, we do not accept pets in our rentals in July and August at our 3 campsites.<\/span><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>Can we bring two vehicles for our stay?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <p><span style=\"font-weight: 400;\">One vehicle is included in the price for each stay. If you bring an extra vehicle, a supplement of \u20ac5 per night will be charged. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Whether the extra vehicle is parked in front of your pitch or not, inside or outside the campsite, the extra charge will be payable.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Additional vehicles include trailers, motorcycles, boats and, of course, another car.<\/span><\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>How far is the campsite from the lake?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <p>Les Fontaines campsite is set in a quiet location off the main road, 1.3km \/ 20 min walk from Doussard Plage.<\/p>\n                    <\/div>\n                <\/div>\n                        <div class=\"faq-question\" data-categories=\"general-questions\">\n                    <div class=\"faq-toggle\">\n                        <div>What are the arrival and departure times?<\/div> <span class=\"faq-opener\"><\/span>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <p>Arrival time is from 14:00 *. Please note that reception is closed between noon and 2:00 pm. If you arrive early, you will not be able to check in before 2:00 pm.<br \/>\nDepartures for rentals are at 10 am and pitches at 12 pm.  <\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n<\/div>\n\n<script>\n    document.addEventListener('DOMContentLoaded', function() {\n        const buttons = document.querySelectorAll('.faq-category-button');\n        const questions = document.querySelectorAll('.faq-question');\n        const toggles = document.querySelectorAll('.faq-toggle');\n        const searchInput = document.getElementById('faqSearchInput');\n\n        \/\/ Adapte ici le message en fonction de la langue si tu veux\n        const noResultsMessageText = document.documentElement.lang === 'fr-FR'\n            ? 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